Online Dispute Resolution
Information required under EU Regulation No 524/2013 on Online Dispute Resolution.
EU Online Dispute Resolution Platform
The European Commission provides an online dispute resolution (ODR) platform designed to help consumers and traders resolve disputes about online purchases out of court.
Visit EU ODR Platform →Our Commitment
We are committed to resolving any disputes amicably and in good faith. We encourage customers to contact us directly at contact@buyvial.com before initiating any formal dispute resolution procedure. We aim to respond to all inquiries within 2 business days.
National Contact Point
For consumers based in the EU, the relevant national contact point for consumer protection is the authority in your country of residence.